SHIPPING, RETURNS AND CUSTOMER SERVICE
Shipping, Returns & Warranty at Detect
Ordered a metal detector or accessories? Naturally, you want to know when your order will be dispatched, how much shipping costs and what happens if something isn't right.
At Detect, we believe in clear information and personal service. Here you'll find everything you need to know about shipping, delivery times, returns, warranty and repairs, including international orders.
€6.95
Shipping to NL, BE & DE
Standard shipping to the Netherlands, Belgium and Germany.
Free
Orders from €100
Free standard shipping to the Netherlands, Belgium and Germany on orders from €100.
14 days
Right of withdrawal
For most online consumer purchases, you have 14 days to withdraw from your purchase.
How much does shipping cost?
We ship orders throughout the Netherlands and to various destinations across Europe. The following are our standard shipping rates.
These rates apply to regular orders for which the relevant shipping service is available. Your final shipping costs are displayed during checkout. Different shipping options and rates may apply to oversized items, special products or certain destinations.
Can't select your country during checkout? Contact us. We'll be happy to check whether delivery is possible and provide information about the costs.
FAST DISPATCH FROM ALMELO
Order before 4 PM, dispatched the same working day
Place your order on a working day before 4:00 PM Dutch time, with all items in stock and payment confirmed, and we'll normally dispatch it that same working day.
Product availability and any different lead times are shown on the product page. If you order several items, an item that isn't immediately available may affect when your order is dispatched.
When paying by bank transfer, we can process the order after the payment has been received and matched to your order.
Please note: same-day dispatch does not mean same-day delivery. Delivery times depend on the carrier, destination and possible delays.
How will my order be shipped?
We use delivery companies such as PostNL, DPD and DHL. The carrier depends on your destination, package size and available shipping service.
Once your parcel has been processed for dispatch, we'll provide a tracking link where available, so you can follow its progress.
We take care to package orders properly. Where appropriate, we use insured shipping services. The available shipping and insurance options depend on the item, destination and carrier.
WE ALSO HELP INTERNATIONAL CUSTOMERS
International shipping from Detect
Based in Belgium, Germany, Austria or another European country? You can also contact Detect to order metal detectors, search coils, headphones and accessories.
International deliveries can take longer than domestic shipments. Transit times vary depending on the destination and shipping company.
For deliveries outside the European Union, customs procedures, import duties and local taxes may apply. These are not automatically included in our standard shipping charges and may be collected in the destination country.
Not sure whether we can ship to your location? Want to know the delivery arrangements before placing an order? Our team is happy to help.
Ask about international shippingDamaged, incomplete or missing delivery?
We're sorry if something has gone wrong with your delivery. Contact us with your order number and a brief description of the issue, and we'll help you find a solution.
Damaged or incomplete order
If possible, send us photographs of the product, packaging and any damage. This helps us assess the problem and arrange an appropriate solution.
Parcel not received
First check your tracking information. If the parcel is marked as delivered but you haven't received it, let us know. We can then start an investigation with the carrier.
Warranty and your consumer rights
We want you to enjoy your metal detector for years to come. If a problem occurs, we'll be happy to help you understand the available options.
Statutory consumer rights
As a consumer, you are entitled to products that meet the contractual and applicable legal requirements. If a product is faulty or does not meet those requirements, statutory remedies may be available, including repair or replacement where appropriate.
Purchases from Detect are generally governed by Dutch law. If you live in another country, any mandatory consumer protections of your country of residence that apply under the relevant international rules remain unaffected.
Dutch law does not set a universal two-year maximum warranty period for all products. What you can reasonably expect depends on factors such as the product, its characteristics and the information provided at purchase. Under Dutch consumer law, a lack of conformity that becomes apparent within one year of delivery is generally presumed to have existed at delivery, unless an applicable exception applies.
If you purchased the product directly from Detect, we are your point of contact for statutory consumer rights. We may work with the manufacturer or supplier to arrange technical assessment and repair.
Manufacturer's warranty
Some manufacturers offer an additional commercial warranty. Its duration and conditions vary by brand and product. Refer to the product information and accompanying warranty terms for details.
A manufacturer's warranty does not reduce your statutory consumer rights.
Requesting a repair or warranty assessment
Having trouble with a metal detector, search coil, pinpointer or headphones? We can guide you through the next steps.
STEP 1
Contact us
Send us your order number, product details and a clear description of the problem.
STEP 2
Let us take a look
Sometimes we can resolve a problem remotely. Photos or videos may help us identify the issue.
STEP 3
Next steps
If an inspection or repair is needed, we'll explain how to send the item safely.
We recommend contacting us before sending a product for repair, so we can give you the correct instructions and help avoid unnecessary shipping. This does not limit your statutory rights.
Contact us about a repair14-day right of withdrawal for online purchases
If you're purchasing as a consumer, you generally have the right to withdraw from most online purchases within 14 days of receiving the goods, without giving a reason.
You may unpack and inspect a product as you would in a physical shop. Handling beyond what is necessary to establish its nature, characteristics and functioning may result in a deduction for diminished value.
Please handle the item carefully and, where reasonably possible, return it in its original packaging. Opening the packaging, or not having the original packaging, does not automatically remove your statutory right of withdrawal.
How to return an order
1. Notify us of your withdrawal.
Tell us clearly within the withdrawal period that you wish to cancel your purchase, for example by email. You may also use an available online withdrawal function.
2. Return the goods.
After notifying us, you have a further 14 days to send the goods back. Pack the product carefully and preferably include your order details.
3. Return shipping costs.
For a standard change-of-mind return, you are responsible for the direct return shipping costs unless otherwise agreed. If an item was supplied incorrectly or is faulty, please contact us so we can arrange an appropriate solution.
4. Refund.
We will issue the relevant refund within 14 days of being notified of your withdrawal. We may withhold reimbursement until we receive the goods or you provide evidence of having sent them back, whichever happens first.
Returns address
Detect Metaaldetectors
Bedrijvenpark Twente 322 E
7602 KL Almelo
The Netherlands
Please include your order number if possible and package the goods carefully. For warranty or repair shipments, we recommend contacting us first for the appropriate instructions.
What will be refunded?
If you validly withdraw from your entire order, we'll refund the purchase price and the original standard delivery charge. Additional costs for an upgraded delivery service chosen by you do not have to be refunded.
If you return only part of an order, the original delivery charge will generally not be refunded.
Refunds are made using the same payment method as the original transaction, unless you expressly agree to another method that does not incur a fee.
Frequently asked questions about shipping and returns
Will my order be dispatched on the same day?
If you order before 4 PM Dutch time on a working day, all items are available and payment has been confirmed, we normally dispatch your order that working day.
When is shipping free?
Standard shipping to the Netherlands, Belgium and Germany is free for regular orders from €100. Final shipping costs appear during checkout.
Can I order from another country?
Yes, we assist international customers. Available destinations, shipping costs and transit times depend on the country and product. Contact us if your destination isn't listed.
Can I open and try my metal detector?
You may inspect the product as you would in a shop. Use beyond what is necessary to evaluate its features and operation, such as extended outdoor detecting, may result in diminished value.
Who pays for return shipping?
For a standard withdrawal, you pay the direct return shipping costs. If the product is faulty and covered by your statutory rights, you are entitled to an appropriate remedy free of charge.
How long is my metal detector covered by warranty?
Your statutory rights depend on the applicable consumer law and what you can reasonably expect from the product. Additional manufacturer warranties vary by brand and model.
Can I send a product for repair from abroad?
Contact us with the product details, place of purchase and a description of the problem. We'll review the available service or warranty options and any shipping arrangements.
When will I receive my refund?
Following a valid withdrawal, we'll refund you within 14 days of receiving your notification. We may wait until the goods arrive or you provide proof of return shipment, whichever occurs first.
Questions about your order, return or warranty?
Need help with delivery, a return or a technical issue? Our team in Almelo is happy to assist you personally, including if you're ordering from abroad.
