1. Who are we?

Detect Metaaldetectors is a specialist store and online shop for metal detectors and accessories. Detect is a trading name of BoLa B.V. We are responsible for processing personal data through our online shop and as part of our services.

2. What information do we collect and use?

When you place an order or contact us, we may need certain personal information. For example:

• Your name and address.
• Your email address and telephone number.
• Your orders, order numbers and purchase history.
• Invoice and payment information, such as payment status.
• Information you share with us when asking questions, returning products or requesting repairs.
• Technical information about how you use our website, such as your IP address and cookie preferences.

We only process information needed for our services or another clearly defined purpose. For example, we need your delivery address to ship an order. Without it, we cannot deliver your parcel.

3. Why do we use your information?

We use personal information for the following purposes:

• Processing orders, handling payments and delivering products.
• Answering questions and providing personal advice.
• Handling returns, warranty claims and repair requests.
• Maintaining our business records and meeting legal obligations.
• Keeping our online shop secure and improving its operation.
• Analysing website visits and measuring advertising performance, where permitted.
• Sending newsletters and offers where legally allowed.

We only process personal information when we have a valid legal basis to do so. For example, this may be necessary to fulfil an order, comply with a legal obligation, pursue a legitimate interest or act on your consent.

4. Which companies do we share information with?

To operate our online shop properly, we work with a number of service providers. We share only the information they need to perform their services or that may be processed according to your choices.

We may also share necessary information with our newsletter service, accounting service providers, manufacturers and repair partners when this is required to provide our services. Some providers process information under their own privacy responsibilities. We do not sell customer or mailing lists to third parties.

5. Cookies and website usage

Our website uses cookies. These are small files that, for example, help remember the items in your shopping basket and keep the online shop working properly.

We also use Google Analytics 4 to understand how visitors use our online shop. With Google Ads and the Meta Pixel, we can measure advertising performance and make advertisements more relevant to interests when you have given your consent.

For cookies and similar technologies that require consent, we ask for your permission first. You can refuse consent or withdraw it later. Strictly necessary cookies may be used without consent.

You can review and change your choices through our website's cookie settings. An overview of the cookies used, their purposes and retention periods should also be available there.

You can also manage cookies through your browser. Please note that certain parts of our online shop may not function as expected if essential cookies are blocked.

6. Newsletters and special offers

We enjoy sharing metal detecting news, interesting products, useful tips and special offers. If you subscribe to our newsletter, we may send you emails about these topics.

Existing customers may also receive information about our own similar products or services where permitted by applicable law.

If you no longer wish to receive marketing emails, you can unsubscribe at any time using the link in our newsletter or by contacting us. Unsubscribing is free.

7. How long do we keep your information?

We do not keep personal information for longer than necessary for the purpose for which it was collected.

Some information must be kept longer to meet legal requirements. In the Netherlands, the standard retention period for basic tax administration records is generally seven years.

Other information is retained for as long as necessary to process orders, provide customer service, handle warranty claims or meet other legal obligations. Marketing and analytics data are subject to the applicable settings and retention rules.

When information is no longer needed and we have no valid reason to retain it, we delete or anonymise it.

8. How do we protect your information?

We handle personal information with care and take appropriate measures to protect it against loss, misuse and unauthorised access.

Our online shop uses a secure HTTPS connection, which encrypts information transmitted between your browser and our website. We also work with service providers that apply their own security measures.

9. International data processing

Some of the services we use operate internationally. As a result, personal information may in certain cases be processed outside the European Economic Area (EEA). Where this happens, any transfer must comply with the GDPR and appropriate legal safeguards must be in place, such as an adequacy decision or approved contractual safeguards. You can contact us for more information about the safeguards applicable to a particular processing activity.

10. What are your privacy rights?

You have various rights concerning your personal information. Subject to the conditions of the General Data Protection Regulation (GDPR), you can ask us to:

• Provide access to the personal information we hold about you.
• Correct inaccurate information.
• Delete information where legally possible.
• Restrict the processing of your information.
• Provide certain information in a portable format.
• Object to certain types of processing, including direct marketing.
• Withdraw consent you previously gave.

Under certain circumstances, you also have rights relating to decisions made solely through automated processing that significantly affect you.

If you would like to exercise one of these rights, email us at [email protected]. To protect your information, we may need to verify your identity in an appropriate way.

We normally respond within one month. For complex requests, the statutory response period may be extended under certain conditions. If so, we will let you know in time.

11. Questions or complaints?

Have a question about your information or our privacy policy? Please get in touch. We are happy to help.

If you are not satisfied with our response, you can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). More information is available at autoriteitpersoonsgegevens.nl. Depending on the applicable rules, you may also contact the data protection authority in your country of residence.

We may update this privacy policy if our services, systems or applicable laws change. The latest version will be available on our website.

Last updated: 20 October 2026